How to Cancel a Foodpanda Order

Sometimes plans change, and you might need to cancel your Foodpanda order.

When Can You Cancel a Foodpanda Order?

You can cancel your order easily if the vendor has not yet accepted it. But once the vendor accepts the order, cancellation becomes trickier & there may be consequences.

1. If the Vendor Has NOT Accepted the Order:
   • You can cancel without any issues.
2. If the Vendor HAS Accepted the Order:
   • You may lose the delivery fee.
   • Cash-on-delivery (COD) might be removed as a future payment option.
   • Refund eligibility will depend on the status of your order and Foodpanda’s policies.

How to Cancel a Foodpanda Order:

1. Open the Foodpanda App or Website:
   • Log in to your account.
2. Check Order Status:
   • Go to your current orders and see if the vendor has accepted them.
3. Cancel the Order:
   • If the order is still pending and hasn’t been accepted, click the “Cancel” button.
4. If the Order is Accepted:
   • You can still request cancellation, but refund policies and delivery fees may apply.

Understanding Foodpanda Refunds:

If your cancellation is approved, your refund process depends on the payment method you used:

• Pandapay Account: Refunds go here by default for credit card, debit card, or cash-on-delivery orders.
• Original Payment Method: If you use a different payment method (like a digital wallet), the refund will go back to that method.

Need Help? Contact Foodpanda:

• If you face any issues or have questions about your refund, you can reach out to Foodpanda’s help center through the app or website.